The services described in this site are in relation only to property in metropolitan Melbourne. The information in this site has been prepared in accordance with Australian law for the supply of goods and services. This notice and the information in this site and all matters relating to either are governed by and are to be construed according to the laws applicable in the State of Victoria and the Commonwealth of Australia ("Australian law"). The information may not satisfy the laws of any other country. It is not directed at people in any other country and should not be relied on by people in any country other than Australia. The information in this site is current at the date of publication but may be subject to change.

The Condition Report Company does not warrant or represent that the information in this site is free from errors or omissions or is suitable for your intended use. Subject to any terms implied by law and which cannot be excluded, The Condition Report Company accepts no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in any information in this site.

The privacy of your personal information is important to us at The Condition Report Company. We are committed to respecting your right to privacy and protecting your personal information.

In terms of the Privacy Amendment (Private Sector) Act 2001 which came into force in December 2001 we are to obtain express consent to any collection, disclosure or use of any information which we may collect in the course of our dealing with you. We do reserve the right to accept verbal consent to do so in this respect from time to time. Our staff are trained to respect your privacy in accordance with our standards, policies and procedures.

The information collected may include your name, contact details, postal or email address, the address of the subject property or other information we consider necessary to perform the service being asked of us.

We will, if it is reasonable or practicable to do so, collect your personal information from you. In certain cases we collect your personal information from third parties. For example, we may need to collect personal information from a real estate agency, or other organisation where you have given your consent. In such circumstances, we are bound by the same privacy rules as govern its conduct.

We do not store your personal information for later marketing or business purposes. Once the job is complete, we no longer store personal details of individual clients.

The security of your personal information is important to us and we take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure. Some of the ways we do this are:

• Not storing personal details beyond the required time.
• Confidentiality Agreements with all of our staff.
• Adherence by our staff to our Privacy Policy.
• Continued upgrading of our IT systems and practices.

We do not collect sensitive personal information.

We undertake that personal information will not be disclosed to any party outside The Condition Report Company unless it is our statutory obligation to do so and then only after observance by the enquiring authority of the appropriate process.

Our Website

We take care to ensure that the personal information you give us on our website is protected.

Links to Other Sites

You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.

If you have any issues you wish to raise with the company, or would like to discuss any issues about our Privacy Policy:

• You are always welcome to call us directly on +613 9598 1853 and we will do our best to resolve your issue. If investigation is required we will keep you advised of progress.
• You can email your issue on feedback@tcrc.com.au.

For more information about our Privacy Policy, please call +613 9598 1853.

For more information about privacy in general, you can visit the Federal Privacy Commissioner's website.